NZIM/ATTTO Diploma in Tourism Management

1. Name of Qualification

The qualification shall by known as the NZIM/ATTTO Diploma in Tourism Managemen t. Its short title is Dip Tour Mgt.

2. Nature of programme

The programme comprises six papers taken from the New Zealand Diploma in Business (NZDipBus ) plus a practicum (where students undertake supervised work in the industry) or research project , and a further paper equivalent constituting units from the National Qualifications Framework (NQF). Each paper from NZDipBus represents a nominal 200 hours, or 20 credits. The practicum, the research project and the paper equivalent are both 20 credits.

The qualification consists of 160 credits, or a full-time equivalent of 16 months of study. However the paper components of the paper will be able to be completed within one year of study. The practicum or research project may be undertaken during or after the rest of the programme.

3. Level

The qualification is registered at the equivalent of Level 5 of the NQF. The prerequisites ensure that a minimum of 80 credits is undertaken at Level 5 or higher.

4. Purpose

This qualification is designed to provide students with some of the more important managerial skills required within the tourism industry in New Zealand.

5. Outcomes

1. To ensure that people entering management positions in the tourism industry possess appropriate management skills related to their work.

These skills may include

general management
particulars of tourism management
ethics
marketing
employment relations
quality management
financial management

2. To ensure that people within tourism management have qualifications that are competitive and transportable within New Zealand and overseas.

3. To provide a learning pathway that leads to higher qualifications in relevant disciplines.

4. To consolidate knowledge and skills managers currently possess.

6. Development and ownership of the qualification

The qualification has been developed by NZIM as a result of requests from industry and providers. Much of the scoping and design work was undertaken by Alan Collier of Manukau Institute of Technology. The qualification has been developed by NZIM in conjunction with the Aviation, Travel and Tourism Training Organisation (ATTTO).

As a result of substantial consultation the qualification has developed its current form.

The qualification is owned by NZIM and promoted in association with the ATTTO.

Click here to view the ATTTO website.

7. Programme approval

The use of NZ Diploma in Business papers has been approved by the National Advisory Committee for Business Studies (NACBS).

The qualification has been approved by NZQA as a quality assured qualification. That approval enables the qualification to be listed in the Register of Quality Assured Qualifications and to be eligible for EFTS or equivalent funding.

The qualification is recognised by the ATTTO and the tourism industry as the major advanced vocational qualification for those working in the industry. Through the use of NZ Diploma in Business papers the qualification provides entry credits into degree programmes.

Click here for details of the NZ Diploma in Business

8. Accreditation of providers

8.1 Provision of the entire programme

Only accredited providers of the programme are entitled to promote the programme or claim separate EFTS funding for the programme.

All institutions wishing to offer the entire qualification need to be accredited by NZQA or the New Zealand Polytechnics Programmes Committee (NZPPC) to provide the programme.

To meet the accreditation requirements providers must

be approved by the NACBS to teach the requisite papers from the NZ Diploma in Business
be accredited to provide the appropriate NFQ units (ie theTourism Subfield to Level 4 or Level 5)
have paid the requisite annual fee (for moderation of the practicum) and have a signed agreement with NZIM.

Their accreditation application needs to be ratified by their academic board or similar body and forwarded to the NZPPC, in the case of polytechnics, or in other cases to NZQA or other appropriate bodies.

The provider websites will then be adjusted to indicate their accreditation status.

8.2 Provision of components of the programme

Providers may be accredited to teach only some components of the programme, in which case they need to meet the requirements for only those components. Those providers may promote only the components of the programme they are accredited to teach. All providers must have an agreement with NZIM.

Students may undertake components of the programme with providers accredited to teach only those components. The components of the programme are transportable from provider to provider.

Any institution that is accredited by NZQA to teach to Level 4 in the Tourism subfield may teach the unit standards components of the programme.

Any provider who is accredited to teach the NZ Diploma in Business may teach the Diploma papers for this programme, provider those papers are included in their accreditation scope. NZ Diploma in Business courses are offered by most technical institutes and polytechnics as well as many other tertiary providers. The courses are also offered by distance learning through the Open Polytechnic of New Zealand.

Any institution may be accredited to teach the practicum or research programme under an agreement with NZIM. The institution must demonstrate to NZIM that it has the resources and expertise to deliver that component of the programme. Accredited providers of the practicum will pay an annual fee for the moderation process.

Click here for a list of accredited providers Click here for a provider agreement form

9. Graduate profile

Graduates of the programme will have learnt a range of specialised and technical skills and competencies related to travel, and also management skills related to the industry. They will be held in high regard as people who are competent at industry specific knowledge and processes, and also at the management of their businesses and the demands of the industry as a whole.

They will have a qualification that shows they are capable of front-line and middle management positions.

Graduates will be able to undertake financial and marketing management of their business.

10. Course Description

The qualification may be completed as a stand alone programme or after a student has completed one of the many skills based industry certificate programmes which are available throughout the country. On successful completion of the NZIM/ATTTO Diploma in Tourism Management students may go on to complete the NZIM Diploma in Management and/or the New Zealand Diploma in Business. Degree level study is a further option available to graduates.

Papers

Students must complete three core plus three optional papers, taken from the basket of papers available for the New Zealand Diploma in Business approved by the New Zealand Qualifications Authority.

Practicum or research project

Students must also complete a practicum or research project. The practicum involves a period of supervised observation and analysis of a tourism workplace. The research project may be a workplace action research project, or another similar supervised applied research activity.

Details of the tourism practicum are available here . These include a participant guide and a proposal form.

Technical training

In addition, students must complete a technical training skills module, which requires a minimum of 20 credits from

EITHER

the New Zealand Qualifications Framework at Level 3 or above from the Tourism Subfield (or approved equivalents from the hospitality subfield)

OR

Equivalent qualifications.

The purpose of the technical training component of the programme is to ensure that Diploma graduates enter the industry with some industry based skills in order to ensure that they are employable in an entry level job.

Students who have already completed these credits in relation to a Certificate or other programme of study may gain the technical training module through credit transfer.

11. Course details

11.1 Core papers

141 Marketing Principles or 541 Fundamentals of Marketing
180 or 580 Principles of Tourism
285 or 685 Tourism Industry Management

11.2 Optional Papers (select three)

100 or 400 Accounting Principles
110 or 510 Introduction to Commercial Law
115 Small Business Management or 435 Fundamentals of Small Business
120 or 520 The Economic Environment
130 or 530 Organisation and Management
140 or 560 Business Communication
150 Computer Concepts or 550 Business Computing
202 or 602 Management Accounting
203 or 603 Business Finance
204 Management Accounting for Managers
233 or 633 Human Resource Management
235 or 635 Employment Relations
242 or 642 Marketing Research
244 or 644 Buyer Behaviour and Communication Strategies
248 or 648 Marketing Planning and Control
280 Management Accounting for the Hospitality Industry.
(Please note that only one of 202, 204 and 280 can be undertaken)

11.3 Practicum

PRA 689 Tourism practicum

NOTE: Students must ensure that they have 80 credits at Level 5.

11.4 Technical training

TEC 481 20 credits from Tourism subfield, or Hospitality subfield, or equivalent in qualifications. A schedule of appropriate unit standards and alternative technical qualifications will be drawn up.

Click here for the unit standards available for credit for this component of the qualification.

12. Entry requirements

The minimum entry requirement is the NZIM Certificate in Management, or Sixth Form Certificate with grades of 20 or less in best four subjects, or the completion of a National Certificate in Tourism or Hospitality at Level 3 or above, or an equivalent course of study as may be defined by the teaching institution. These entry requirements may provide the relevant credits to obtain the above technical training skills, and credit may be transferred.

Click here for an outline of the National Certificate and its prerequisites.

13. Credit transfer

13.1 Recognition of current competence

A process will be established whereby students may gain credit for papers of the programme through recognition of current competence. A maximum of two papers may be obtained by these means.

Students applying for recognition of current competence will need to ensure that they meet the assessment standards of the paper, through portfolio, interview, and other attestation. Applications should be made through your accredited provider.

Students may need to pay a fee for this service.

13.2 Credit from other qualifications

Students who have completed the NZIM Certificate in Management with a minimum of a B pass may obtain 130 Organisation and Management and one other unspecified paper credit towards the Diploma.

Students who have completed the NZIM Diploma in Management need to complete the Technical Training modules and the Practicum and two further papers for the Diploma, provided that they complete the compulsory papers towards the Diploma.

Click here for a description of the NZIM Certificate in Management, including the recognised credit transfer arrangements. Click here for a description of the NZIM Diploma in Management.

13.3 Credit into other qualifications

Students who have completed the NZIM Diploma in Tourism Management may obtain the NZIM Diploma in Management by completing a further six papers, provided they fulfil the compulsory paper requirements for the Diploma in Management.

Students who have completed the NZIM Diploma in Tourism Management may obtain the NZ Diploma in Business by completing a further eight papers, provided they complete the compulsory requirements for that qualification.

By arrangement the NZIM Diploma in Tourism Management may provide credit or determine entrance into other New Zealand and overseas qualifications.

13.4 NZIM/ATTTO Diploma in Travel Management

Students may graduate with EITHER the NZIM/ATTTO Diploma in Tourism Management OR the NZIM/ATTTO Diploma in Travel Management, but not both.

Click here for details of the Diploma in Travel Management.

14. Currency

Papers will have a ten year currency in terms of credit towards a qualification.

15. Student registrations

15.1 Registering papers

Some tertiary institutions will register students with NZIM. Otherwise students may register their results directly with NZIM at:

NZIM Inc
National Office
PO Box 67
Wellington

Ph: 04-473 0470; Fax: 04-473 0479
national_office@nzim.co.nz.

For registration of the technical training modules and the practicum, students send to NZIM the requisite form supported by evidence or endorsements by the training provider or assessor that they have completed the module.

Recognition of current competence (RCC) may sometimes be undertaken by the tertiary institution. Otherwise students should contact NZIM direct. There will be a charge for NZIM supervision of RCC.

The registration of each paper by the student with NZIM costs $22.50 (inc GST). There is no further registration fee.

Any student who has already registered appropriate papers with NZIM and wish to have them credited into the Diploma in Tourism Management does not pay a further registration fee for those papers.

Each time students register papers with NZIM they receive a Certificate of Achievement, that details the results they have registered with NZIM.

The student database contains results from all NZIM papers and qualifications completed.

15.2 Qualifications

On graduation students receive an NZIM Diploma in Tourism Management. This certificate also carries an endorsement from the ATTTO.

The Diploma may be presented at a prize-giving or may be sent directly to the student.

15.3 Complaints and grievance procedures

Any student who has complaints about any aspect of the course or its provision should first follow the complaints procedure of the provider of the qualification.

Students who do not feel that they have had their grievance addressed may contact NZIM, who will consider the nature of the complaint and if necessary take it up with the appropriate authorities or intervene on behalf of the student.

Any issues relating to registration of results should be addressed directly to NZIM.

Each student who sends results to NZIM is given an opportunity to evaluate the qualification, its teaching and assessment processes, and its administration. The results of the evaluations are reported to the providers concerned.

15.4 NZIM Membership

All students qualify for NZIM membership and its benefits at a reduced fee.

Click here for details of NZIM membership registration

16. Quality assurance

16.1 Moderation

The moderation of all NZ Diploma in Business papers is undertaken by NZQA on a cycle of three years.

As part of their accreditation to teach the programme, providers need to ensure that they have an appropriate internal moderation system for moderation of the practicum.

The external moderation of the practicum and the research project will be undertaken by a moderator appointed by ATTTO. The process is described in the next section.

16.2 Qualification review

The qualification will be reviewed after one year and thereafter every three years.

16.3 Advisory committee

The ATTTO Tourism Training Council, consisting of industry and provider representatives, will be the advisory committee for the qualification. The Council will provide an annual report on the state of the qualification, including provider and student returns.

Any qualification development or review will report to the Council.

Click here for details of the Tourism Training Council

16.4 Advisory network

An advisory network of providers will be set up to discuss and resolve any minor issues relating to the provision of the qualification. All providers will be part of this network.

17. Promotion and publicity

A leaflet designed by NZIM and ATTTO to promote the Diploma in Tourism Management and the Diploma in Travel Management is made available free of charge to all accredited training providers.

Only those providers accredited to teach the qualification or its components are entitled to use the qualification’s brand name, which is the NZIM/ATTTO Diploma in Travel Management. No provider is entitled to provide the qualification under a different name.

No provider can represent that they teach the entire diploma programme unless they are accredited to teach the programme. However they may make representation that they provide components of the programme.

All accredited providers are entitled to promote the qualification in any way, so long as they ensure that the brand name is used. For the purposes of promotion only, NZIM and ATTTO will make available, on application, copies of their logo.

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