Connecting strategy with people, process and environment.
What to expect
This course develops your capability in operational leadership allowing you to understand the process of transforming strategic priorities into operational plans through clear communication, assigning accountabilities, resource allocation, internal process definition and ongoing measurement.
Develop the leadership skills and experience the science and art of effective decision-making and be exposed to tools that assist you in doing this.
Elements of the course include innovation, opportunity/issue identification, information gathering, weighing of choices, design thinking and action commitments: all ensuring you will be more effective and motivated in day-to-day operations.
A key outcome for operational excellence is an increased ability to drive user/client loyalty and build an understanding of the drivers of customer satisfaction, retention and brand devotion and an organisational culture that fosters this.
- Core principles of effective operational leadership
- Managing strategy
- Design Thinking
- Culture and Organisation
- Talent Development
- Translating Strategy into Execution
Really enjoyed the Lean approach and considering how I can apply the model into our context. It was helpful sharing the ideas with others in similar roles in different contexts. - October 2021
I feel this was a very informative course. I will definitely use some of the techniques that I learnt while on the course especially looking at the big picture (system) and not just go to the issue and find a solution - October 2021
It was honestly some of the best training I have attended and I am really enjoying working out how to bring it into my day to day. May 2021